Terms & Conditions for TheTrendyHive.com

Welcome to TheTrendyHive.com. These Terms & Conditions (T&C) govern your use of the website and all transactions conducted through it. By accessing, browsing, or using our website, you agree to be bound by these T&C, our Privacy Policy, and all other policies and guidelines referenced herein. If you do not agree with any part of these terms, you must not use this website.

1. Business Information & Compliance

TheTrendyHive.com is a digital commerce business operating in Bangladesh. It is a concern under SS Global Trade Networks.

All mandatory information will also be displayed on our social media pages.

2. User Accounts & Prohibited Activities

2.1. Account Creation and Security: To access certain features of the website, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your username, password, and account information.³ You agree to accept full responsibility for all activities that occur under your account. You must notify us immediately if you believe your account security has been compromised. TheTrendyHive.com reserves the right to refuse service, terminate accounts, or remove or edit content at our discretion and without prior notice.³

2.2. Prohibited Activities: You agree not to engage in any fraudulent, illegal, or harassing activities on the website.⁴ This includes, but is not limited to:

• Engaging in any activity that violates any law or regulation in Bangladesh, including the Cyber Security Act, 2023.
• Hacking, interfering with, or disrupting the website's functionality or security.⁴
• Publishing or sharing content that is defamatory, obscene, or violates intellectual property rights.⁵
• Operating more than one account in a single device.⁵

TheTrendyHive.com may terminate your account and invalidate your password if we have reason to believe that your account is being used for unauthorized purposes.³

3. Product Information, Pricing, and Orders

3.1. Product Descriptions and Accuracy: TheTrendyHive.com is committed to providing comprehensive and realistic product descriptions, including details on the product's description, picture, size, shape, color, and country of manufacture.¹ This is to ensure you have a realistic impression of what you are purchasing, in compliance with government guidelines.¹ While we strive for accuracy, minor variations in color or appearance may occur due to photography lighting and monitor settings.

3.2. Pricing and Payment: Prices listed on the website are subject to change without prior notice.⁷ The prices do not include shipping, handling, or applicable taxes unless otherwise stated. We accept all major payment methods as displayed on our website. Please note that for products that are "out-of-stock" or not "ready to ship," we will not accept more than 10% of the price as an advance payment, in line with legal requirements.²

3.3. Order Acceptance: Your order confirmation email is an acknowledgment that we have received your order, but it does not constitute acceptance of your order.⁷ TheTrendyHive.com reserves the right to accept or decline your order for any reason, including product unavailability, pricing errors, or suspicion of fraudulent activity.⁷ In such cases, any payment made will be refunded.

4. Shipping, Delivery, and Cancellations

4.1. Delivery Timelines: We are legally obligated to adhere to the following delivery timelines:

• Within the same city (Dhaka): Delivery will be made within 5 days of a confirmed order.¹
• To a different city: Delivery will be made within 10 days of a confirmed order.¹

We will hand over your ordered products to the delivery service within 48 hours of receiving full or advance payment.¹ If there is an unforeseeable circumstance that prevents us from fulfilling your order, we will notify you within 48 hours of the order.²

4.2. Risk of Loss: The risk of loss or damage to your purchased items passes to you upon our delivery of the products to the designated carrier or delivery service.⁷ TheTrendyHive.com is not responsible for any delays in shipment that are outside of our control.

5. Returns, Refunds, and Product Liability

5.1. Return and Refund Policy: The conditions for returns, refunds, and replacements are outlined in our separate, detailed Return & Refund Policy page. TheTrendyHive.com is committed to a clear and hassle-free return process to build customer confidence, particularly for household and kids' items where quality is paramount.²

5.2. Disclaimer of Warranties: TheTrendyHive.com is a retailer and not the manufacturer of the products sold on this website.⁷ All products are sold on an "AS-IS" basis. We do not offer any warranties on the products and are not responsible for product defects or safety issues.⁷ Customers are advised to refer to the manufacturer’s warranty, if any, for product-related issues.

5.3. Limitation of Liability: In no event shall TheTrendyHive.com be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.⁹ Our maximum aggregate liability for any claim arising from a transaction will be limited to the actual amount paid by you for the product in question.⁷

6. Intellectual Property Rights

6.1. TheTrendyHive.com Property: All content on this website, including but not limited to the name, logo, site design, text, graphics, and images, is the exclusive intellectual property of TheTrendyHive.com and is protected by copyright and trademark laws of Bangladesh and international treaties.⁵ You may not use, modify, sell, or create derivative works from this content without our express written permission.¹⁰

6.2. User-Generated Content: You are solely responsible for any content you post on the website, such as product reviews. We reserve the right to remove any content that is illegal, defamatory, or infringes on the intellectual property of others, following a "claim, review and takedown" policy.⁵ However, in line with legal requirements, we will not erase legitimate customer reviews and ratings to maintain a transparent marketplace.²

7. Privacy Policy

Your personal information and data are handled in accordance with our separate Privacy Policy. By using our website, you consent to the collection, storage, and use of your information as described in that policy.¹¹ We will not sell your personal data to third parties. However, you acknowledge that we may be legally compelled to release account information and other personal data when we believe it is appropriate to comply with the law, to enforce our T&C, or to protect our rights, property, or safety.¹¹ We will obtain your prior consent before collecting any personal information and will inform you if we use cookies upon your visit to the site.⁶

8. Governing Law and Dispute Resolution

8.1. Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh.

8.2. Grievance Redressal: In the event of a dispute, we strongly encourage you to first contact us directly to seek a resolution through our internal grievance redressal mechanism. We have appointed a compliance officer to coordinate and resolve customer complaints efficiently.¹

8.3. Online Dispute Resolution (ODR): For any unresolved disputes, we may propose using an Online Dispute Resolution (ODR) mechanism. ODR is a modern, cost-effective, and convenient alternative to traditional litigation, and we believe it can provide a fair and timely solution for both parties.¹⁴

Contact Us:

For any questions or concerns regarding these Terms & Conditions, please contact us at:

• Email: support@thetrendyhive.com
• Phone: 01707405872